Wallet and payouts
Resellers have a prepaid wallet that pays DIA wholesale. Affiliates have no wallet, only payouts. Everything is on Wallet & payouts.
Top up
Click Top up, pick an amount and click Continue to checkout. Tax is calculated at checkout, and the balance never expires. If you pay DIA by invoice, click Create invoice instead.
Auto top-up is for card payers. Set the balance that triggers it, the amount to add and a monthly cap.
Your monthly commitment
The Monthly commitment card shows your amount, how you pay, the next charge and recent months.
If a payment fails
| Situation | What happens |
|---|---|
| Payment failed | Pay by the date shown to keep adding clients. |
| Overdue | New clients stop, as do plan, pricing, brand and domain changes. Existing clients keep working. Use Pay now or Update card. |
| Wallet paused | Wholesale is unpaid, so your clients' paid credits are paused and you can't add clients or credits. The next top-up pays it first. |
Get paid
Payouts go out on the 1st, with a $50 minimum. A smaller amount carries over to the next payout. Partner admins and Billing set up how you receive them.
In countries Stripe supports, click Continue to Stripe. Stripe checks new accounts in 1 to 2 business days. Elsewhere, DIA pays by bank transfer, and you enter your account holder name, IBAN, BIC or SWIFT, bank name, bank country and currency.
Each payout shows as Pending, Sent, Paid or Failed. A failed payout is owed again with the next one.
Rate changes
DIA emails you about a rate change, 30 days ahead for a rise.
Reports and statements
Overview shows client revenue, margin, active clients, wallet balance and top clients over 30 days, 90 days or 12 months.
Statements downloads wholesale charges, top-ups and payouts as PDF or CSV, for up to 12 months at a time.